Frequently Asked Questions
Everything you need to know about Liquid I.V. hydration and your orders.
What is Cellular Transport Technology (CTT)®?
Cellular Transport Technology, or CTT®, is our proprietary delivery system that uses a specific ratio of sodium, potassium, and glucose to deliver water and other key nutrients directly to your bloodstream, hydrating you faster and more efficiently than water alone.
How should I store my Liquid I.V. packets?
We recommend storing your Liquid I.V. in a cool, dry place. While our packets are sealed for freshness, extreme heat or moisture can affect the texture of the powder over time.
What is your shipping policy?
We offer standard shipping across the United States, typically arriving within 3-5 business days. Expedited shipping options are available at checkout. Free shipping is provided on all orders over a certain threshold or for active subscribers.
Can I return my order if I am not satisfied?
We want you to love your hydration experience. If you are unsatisfied with your purchase, please contact our customer support team within 30 days of receipt to initiate a return or exchange for a full refund, excluding shipping costs.
Are Liquid I.V. products vegan and gluten-free?
Yes, our core Hydration Multiplier products are non-GMO, vegan, gluten-free, soy-free, and dairy-free, making them suitable for a wide range of dietary needs.
How do I manage or cancel my subscription?
You can easily manage your subscription by logging into your account on our website. From there, you can skip a delivery, swap flavors, or cancel your recurring order at any time before your next billing cycle.